After Sales Support
Our Help Centre is a flexible self-service support interface, allowing you to solve common problems easier and faster by consulting a vast knowledge base or turning to the community to look for answers. It is an integrated knowledge base, community and ticket portal – all in one. When lodging tickets, the Help Centre will automatically suggest articles in the Knowledge Base. The Help Centre includes access to the knowledge base, ensuring you find solutions to problems quickly. A continually growing library of FAQ’s, manuals, how-to documents and common questions that you can access 24/7
You can subscribe to our software maintenance programme and 24/7 software service (SMS). The possibility of getting in contact with the support team regardless of the time or day of the week means that downtime is minimized.
Via the maintenance programme, you benefit from the ongoing further development of the software suite through regular updates, accessible via our download site. Consequently, you remain up-to-date and competitive and will be informed when new releases are available.
An experienced service and support team
The service and support team are qualified to deal with all aspects of hardware, software and system integration issues, drawing on our many years of experience in the industry. Our fully equipped electronics workshop is manned by a team of highly specialized electronics engineers, who also often assist our customers on-site.
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