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CRM System

Customer Relationship Management

CRM (customer relationship management) is a real buzzword of today’s business world: everybody is talking about CRM, almost everyone knows that they can significantly benefit from it, yet only few know which solution fits their business model best. It doesn’t matter if your company employs over 100 people or just a handful – today you already understand that the new technology called HakiTaak CRM is a tool that is going to help you establish closer connections with your customers, provide professional customer service, sell more and grow your business further. HakiTaak Cloud CRM typically offers access to the application via Web-based tools (or Web browser) logins where the HakiTaak CRM system administrator has previously defined access levels across the organization. Employees can log in to the HakiTaak CRM system, simultaneously, from any Internet-enabled computer or device. Often, HakiTaak cloud CRM provide users with mobile apps to make it easier to use theHakiTaak CRM on smartphones and tablets

Connect with Customers

The main purpose of a CRM system is to support a business in engaging its customers. Firstly, HakiTaak CRM systems help organisations better understand their customers. Without a clear understanding of the history and current status of each relationship, the ability of staff to exceed client expectations will be severely restricted. HakiTaak CRM will be able to connected to external data sources including accounting systems and websites to pick up interactions across every touch point for a coherent and complete relationship picture. As a result, HakiTaak CRM users are empowered to deliver a responsive service and delight customers which ultimately contributes towards increased client retention. By inputting information like scheduled appointments and important tasks, it takes the guesswork out of project completion. For instance, if you have a sales call scheduled with a valuable lead, CRM software would send you an email in advance so you remember to make the call. 

Task Tracking

Meeting deadlines is very important in today’s business world. By inputting information like scheduled appointments and important tasks, it takes the guesswork out of project completion. Many platforms also allow this data to be synced with a calendar to keep you informed of upcoming tasks and deadlines. For instance, if you have a sales call scheduled with a valuable lead, HakiTaak CRM software send you an email, SMS or system notification well in advance so you remember to make the call. Whenever a customer has an upcoming birthday, you or a sales Team would be notified so you promptly send out birthday wishes. Consequently, you can make customers feel more valued and build deeper relationships. This way you can juggle all of your tasks while ensuring that each customer gets the attention they need and nothing is forgotten

Discover New Insights from Business Data

Centralising customer and process data presents a new challenge to translate this into meaningful actions. Big data in CRM is not a solution, but the foundation for learning new insights which can be acted upon by all users and business leaders. With all relationship and process data available via a single interface, it means that timely, informed decisions can be made enabling organisations to operate with increasing greater agility. CRM helps organisations tap into these insights and differentiate their offering with data-driven outcomes rather than an over-reliance on gut-feel decisions. For a sales team this might mean trusted pipeline reports that are used as the basis for reliable sales and production forecasts to predictably manage cash flow. In a marketing scenario, teams can determine how responsive their audience is enabling them to convert prospects, or adjust tactics to engage contacts who aren’t responsive

 

More Selling Opportunities

As information on customers accumulates, it’s common for more opportunities to present themselves. For example, keeping track of a particular customer’s buying patterns would make it clear what they are most interested in. When launching a new product that’s similar, you could make it a point to contact that customer and let them know. Consequently, this makes it possible to increase sales without having to constantly advertise to new customers. By capitalizing on an existing customer base, you can get more repeat sales while keeping customers happy.

Do Business Anywhere

Through mobile apps, web interface and offline access, HakiTaak CRM technology empowers people to get work done anywhere. Whether you are working in your office, or on the go, you have a set of productivity tools to create, edit or collaborate on the processes and business relationships that matter to you. With staff able connected to HakiTaak CRM on-demand they can immediately respond to client requests, react to leads, and manage existing accounts. If teams cannot access customer data, business is effectively on hold when they leave the office, or are away from their desktop or laptop

Safeguarding Business

Control access to your important customer and business information by securely storing data in the cloud. With advanced protection and automatic back-up, this data is protected from unexpected events. HakiTaak CRM security profiles and settings enforce controls so that teams and individual users have appropriate permissions to access records consistent with their role. With data held in the cloud, HakiTaak CRM immediately offers significantly greater protection compared to storing customer data locally in spreadsheets, or legacy on-premise applications.